Theatre 9 Sponsored by CampManager
About the Sponsor
CampManager offers you a complete end to end process for managing your Caravan Park or Campsite. We provide web based management and booking systems that are simple and easy to use. Check availability in real time, take card payments and enter bookings simultaneously from any device with internet access. Accept bookings and payments through your website without paying any fees or commissions. CampManager's online booking pages are designed to generate more bookings for your park while providing a simple 3 step booking process for your customers.
CampManager will save you and your staff valuable time and money. • Manage all rental and touring bookings through CampManager • Static Home Management system for invoicing and payment collection • Let customers pay site fees, invoices and booking balances online • Interactive colour-coded site map helps to easily monitor activity on your park • Reports , statistics and Management Information easy to access
Wednesday 8th November
Thursday 9th November
11.00 - 11.30
Andrew Norris & Leona Mills
Overlooking task automation is losing you valuable time and money
Park owners throughout the UK & Ireland are saving time and money by introducing an automation system into their Parks, minimising workload through automation of repetitive day-to-day tasks. Automating daily operations and streamlining processes can be surprisingly easy and can reap major benefits such as savings in time and effort, cost reductions, higher productivity, increased operational efficiency and greater reliability and performance, allowing focus to be devoted to higher level activities. In this presentation we will take a look at 5 key areas where automating daily tasks can save you valuable time and effort, including automating the booking process, automating the invoice process, automating marketing emails, automating channel management and automating barrier code generation.
11.45 - 12.15
Kazi Hasan & David Hoppe
Sustainable Drainage and Flood Risk – Prepared for Planning?
An update on information requirements for planning applications on Holiday Parks with a particular focus on sustainable drainage systems (SuDS) and flood risk. As per the National Planning Policy Framework, the Local Planning Authority is now responsible for ensuring SuDS have been considered in any development proposal at the planning stage and assessing flood risk. Failure to provide adequate details on drainage and flood risk within a planning application will result in a delay or even objection to planning permission. This seminar will provide you with the knowledge to overcome planning constraints on drainage and flood risk.
12.30 - 13.00
Designing a retail/food outlet – don’t talk to a shop fitter?
Retail and hospitality is changing, customer behaviour and expectations are changing – expectations are in fact sky high! There are many pitfalls when establishing or refurbishing your retail or hospitality outlets… I see, on too many occasions, poorly designed outlets that don’t operate effectively or they are expensive to correct. How do you avoid the pitfalls and create a plan, which ensures your proposition meets and exceeds customer expectations? All will become clear as I walk you through a structured milestone process that highlights the route forward and the steps to take to improve results for you business, staff and customers.
13.15 - 13.45
“Hi De Hi” to the “2020 vision”
Since it’s acquisition in 2000, Haven’s parent company Bourne Leisure have invested over £35 Million updating the accommodation, facilities, enhancing the environment and landscaping at the Hafan y Mor site. Bourne launched its exciting 2020 vision for the park early in 2009, this concept was to bring together improved facilities, carefully considered caravan and lodge developments and enhanced natural space, to create matchless experience for current and future generations of Holiday Makers and Owners. The aim is to create a prestigious higher 5–Star standard, environmentally conscious, holiday destination. The seminar will be based around how we are progressing towards our 2020 vision, and discuss the key areas of success from the developments carried out over the last few years. These developments include things such as landscaping, the layout and feel of pitch communities and providing plenty of open space. I will also discuss how we are developing facilities in line with increasing guest expectations and how we are future proofing developments for when guests want to upgrade to larger units.
14.00 - 14.30
Buying a Holiday Home is Easy – Isn’t It?
Many people choose not to use a solicitor when buying a home on a holiday park. However that can often prove to be a false economy, as there any many pitfalls which can trap an unwary buyer and lead to unnecessary stress, inconvenience and expense. In this seminar John Clement, a Partner with Turbervilles Solicitors and a specialist in the law relating to residential and holiday park homes, will guide prospective buyers and sellers through the steps involved and explain how to avoid making expensive mistakes!
14.45 - 15.15
Gillian Scotford & Jane Carver
How to win your share of the £12.1 billion accessible tourism market
Accessible Tourism is worth a staggering £12.1 billion pounds per annum in the U.K. Organisations who do not understand and incorporate the needs of disabled people in their offering are therefore missing out on their share of this lucrative, fast-growing market. Accessibility is not just about providing level access either. Only 6-8% of disabled people are wheelchair-users so organisations need to understand and accommodate the needs of people with hearing impairment, vision impairment, mobility impairment, autism, learning difficulties and dementia. They need to consider every aspect of their offering: the facilities they have, the information they provide and the customer service they offer at each stage of the customer journey. This seminar will let you in on the ‘Top Tips’ for improving your accessibility devised by thought-leaders in accessible tourism in the U.K, outline the key steps in creating a truly accessible destination and discuss the benefits of inclusivity for your destination, your business and your bottom-line.
15.30 - 16.00
Holidays Matter – changing the rules
Almost 5 million children missed out on a break last year. Come and find out how holidays make a difference for families who never get the chance and how we’re helping more families experience something that we (and I’m sure you!) think is a necessity. Using our 40 years of experience as the leading national charity dedicated to helping families get a break, the Family Holiday Association is about to launch a new web-based solution to match spare and donated breaks and days out to families in need. Thousands of professionals like teachers and health visitors refer families to us and we match them with a break that will work best for them. Our new platform will enable us to work with many more businesses who care about making a difference. Find out how you can get involved and help create memories to last a lifetime.