About Andrew Thomas
Andrew Thomas, Market Development Director for Contacta Systems, has over 25 years’ experience in inclusive technology for customer service solutions. Through his work Andrew has developed an extensive knowledge in this area, he understands the importance of customer service and ensuring that customers receive the best possible experience.
In his time as a Director at Contacta, which was founded in 1970, Andrew has worked with some of this country’s top leisure facilities including; The National Trust, Centre Parcs, Emirates Stadium, Thorpe Park and Premier Inn, to name just a few. He is a solutions expert specialising in assistive listening technology, queue control systems, hearing loops and tour guide systems which all contribute to ensuring that customers and staff get the most out of their experience.
Customers are the most important part of any leisure business. It is vitally important that they are well looked after and given the highest standards of service, so that they come back again and share their experiences with friends and family. Aside from staff training in personal and verbal skills, it is equally important that your business has the tools to enable your staff to deliver this excellent service.
In this seminar, Andrew discusses the technology that can enhance your customer experience, by ensuring that your customers are getting the best of your communication and the importance of making your facilities accessible for everyone. Andrew’s talk will cover the importance of successfully managing customer queuing and the problems facing leisure business with customer communication at staff interaction points. He will also explore how these can increase your revenue and footfall as well as ensuring both staff and customers are happy.